cruise Giant

Terms & Conditions

Draft Terms & Conditions
Company Name: Cruise Giant Ltd
Company Number: 16591587
Registered Address: 2nd Floor, 7 Mackenzie Street, Slough, SL1 1XQ, United Kingdom

Unless otherwise stated, Cruise Giant Ltd (a company registered in England), trading as www.cruisegiant.co.uk, acts solely as an agent or sub-agent for all bookings we handle or arrange on your behalf.

These are the terms under which we will make a booking for your travel or holiday requirements. When you make a booking through us, we will arrange for you to enter into a contract directly with the supplier(s) named on your receipt(s) (e.g., tour operator, airline, cruise company, or accommodation provider).

We can either book a package holiday with a single company or arrange individual services from different suppliers, in which case you will have separate contracts with each of them. As an agent, we do not accept responsibility for the acts or omissions of the supplier(s) or for the services they provide.

The supplier(s)’ own Terms & Conditions will apply to your booking, and we strongly advise you to read them carefully, as they contain important information regarding your booking. If you do not have copies, please ask us and we will provide them.

As an agent, we may organise our own packages on behalf of various travel service suppliers. In such cases, these Terms should be read alongside our Package Holiday Booking Conditions and the Terms and Conditions of the relevant travel service suppliers.

Our Agency Terms are governed by English law and fall under the jurisdiction of the English courts. However, if you reside in Scotland or Northern Ireland, you may choose to have your booking governed by the law and jurisdiction of your country of residence.

All travel arrangements provided by us or sold through us do not constitute an offer by us to sell these arrangements. Rather, they are an invitation for you to make an offer to the suppliers of the arrangements, which we may then accept on their behalf or decline.

1. Booking and Payment

When you make a booking, you confirm that you have the authority to accept, and do accept, these booking conditions on behalf of your party.

To secure your chosen arrangements, you must pay a deposit as required by the supplier of the arrangements, or full payment if requested at the time of booking. You must also pay any applicable insurance premiums and booking fees. Your booking is confirmed, and a contract between you and the supplier exists, once we send you confirmation on their behalf. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Ensure that names match exactly those on the relevant passport.

As we act solely as a booking agent, we are not responsible for any errors in documentation unless the error is made by us. Any changes to booking details may incur a charge as determined by the supplier(s)’ booking conditions.

The information you provide to us will be passed only to the relevant suppliers of your travel arrangements or to other parties necessary for providing your arrangements. It may also be shared with public authorities, such as customs or immigration, if required by law. This applies to any sensitive information you provide, including disabilities, dietary, or religious requirements. By making this booking, you consent to this information being shared with the relevant parties. Certain details may also be provided to security or credit-checking companies.

If you are travelling to the United States, US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other serious transnational crimes. Please note that if you travel outside the European Economic Area (EEA), data protection controls may not be as strong as those in this country. If we cannot pass this information to the relevant suppliers, whether inside or outside the EEA, we will be unable to provide your booking.

Full details of our data protection policy are available upon request.

If you have paid a deposit, the full balance must be paid by the balance due date notified to you. If the balance remains outstanding 7 days after this date, we reserve the right to apply a Late Payment Fee of £30 to your booking.

If full payment is not received by the balance due date, we will notify the supplier, who may cancel your booking and charge the cancellation fees outlined in their booking conditions.

For bookings made with a “low deposit,” the remainder of the full deposit must be paid by the date notified to you, followed by the full balance as it becomes due.

Unless otherwise stated or advised in the supplier’s booking conditions, all monies you pay to us for travel arrangements will be held on behalf of the relevant supplier(s).

2. Accuracy of Prices

We reserve the right to amend advertised prices at any time and to correct errors in both advertised and confirmed prices. Please note: changes and errors can occasionally occur. You must check the price of your chosen arrangements at the time of booking.

3. Insurance

Many suppliers require that you take out travel insurance as a condition of booking. Regardless, we strongly recommend that you obtain a travel insurance policy to protect you and your party against:

Cancellation costs
Assistance costs, including repatriation in case of accident or illness
Loss of baggage and money
Other unforeseen expenses

If we have issued your policy, please check it carefully to ensure that all details are correct and that you have provided all relevant information, such as pre-existing medical conditions. Failure to disclose relevant information may affect your insurance coverage.

4. Special Requests

If you have any special requests (for example, dietary requirements, cots, or preferred room location), please inform us at the time of booking. We will pass all such requests on to the supplier; however, we cannot guarantee that they will be accommodated, and we accept no liability if they are not met.

5. Changes and Cancellations by you

Any request for cancellation or amendment must be made by the lead name and submitted to us in writing, either by email or post. Requests take effect on the day we receive them. Please note: proof of posting is not proof of receipt, so it is recommended that you also confirm all changes by telephone.

Ensure you have received written confirmation of any changes to your booking before travel. While we will make every effort to assist, we cannot guarantee that requests will be accommodated.

Amendments and cancellations can only be processed in accordance with the terms and conditions of the supplier of your arrangements. The supplier may apply cancellation or amendment charges as set out in their booking conditions, which could be up to 100% of the cost of the travel arrangements and may increase as the departure date approaches.

Most scheduled airlines do not permit changes, so full cancellation charges will generally apply. For most “no-frills” airlines, cancellation charges of 100% are usually applied from the time of booking.

By the Supplier

We will notify you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed arrangements or cancel them. We will also act as a liaison between you and the supplier regarding any alternative arrangements they may offer; however, we accept no further liability to you.

6. Our Responsibility for Your Booking

Your contract is with the supplier, and their booking conditions apply. As an agent, we accept no responsibility for the actual provision of the arrangements. Our role is limited to making the booking according to your instructions.

We also accept no responsibility for any information about the arrangements that we provide to you in good faith. However, if we are found liable to you on any basis, our maximum liability is limited to twice the cost of your booking (or the appropriate proportion if not all members of your party are affected).

We do not exclude or limit liability for death or personal injury resulting from our negligence or that of our employees while acting in the course of their employment.

7. Financial Protection

All package holidays we sell, including those we may organise for you, come with financial protection for your money. This protection may not apply if you purchase a single travel service.

If we sell you a Tour Operator’s Package alongside a separate travel service from another supplier, the Tour Operator remains fully responsible as the organiser of the package. Such additional sales do not create a new package or make us an organiser under the Package Travel and Linked Travel Arrangements Regulations.

Package holidays are protected by the package organiser, and we will provide you with their confirmation.

When you purchase an ATOL-protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate, which lists what is financially protected, explains what this means for you, and provides contact details in case of any issues.

A) When We Sell Face-to-Face

If you select and pay for one travel service and then book additional travel services for your trip or holiday through our company, you will not benefit from the rights provided under the Package Travel and Linked Travel Arrangements Regulations 2018.

As a result, we will not be responsible for the proper performance of the individual travel services. In case of any issues, please contact the relevant service provider directly.

B) When Booking Online

Consequently, we will not be responsible for the proper performance of the individual travel services. In case of any issues, please contact the relevant service provider directly.

C) When We Send Links to Other Websites

If you book additional travel services for your trip or holiday via any links we provide, you will not benefit from the rights provided under the Package Travel Regulations.

As a result, our company will not be responsible for the proper performance of those additional travel services. If any issues arise, please contact the relevant service provider directly.

However, if you book any additional travel services:

A) during the same visit to or contact with our company,
B) during the same visit to our company’s booking website, or
C) via links we provide, within 24 hours of receiving confirmation of your booking,

those travel services will be treated as part of a linked travel arrangement.

In this case, and in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018, we have protection in place to refund your payments to us for services not performed due to our insolvency. Please note, this protection does not cover refunds in the event of insolvency of the individual service provider.

A copy of the Package Travel and Linked Travel Arrangements Regulations 2018 is available at: http://www.legislation.gov.uk/uksi/2018/634/contents/made

8. Passport, Visa, and Health Requirements

We can provide general information regarding passport and visa requirements for your trip. However, it is your responsibility to confirm your specific passport, visa, and other immigration requirements with the relevant Embassies and/or Consulates.

Neither we nor the supplier(s) accept responsibility if you are unable to travel due to non-compliance with any passport, visa, or immigration requirements. Please note that these requirements may change between the time of booking and departure. Most countries now require passports to be valid for at least six months after your return date. Please ask us for full details.

We can also provide general information about any health formalities required for your trip, but you should consult your own doctor regarding your specific circumstances well in advance of your departure.

9. Accommodation Ratings, Standards, and Information

All accommodation ratings are provided by the relevant supplier and are intended as a guide to the services and facilities you can expect. Standards and ratings may vary between countries and suppliers, and we cannot guarantee the accuracy of any ratings provided.

All descriptions and content on our website, or otherwise issued by us, are provided on behalf of the relevant supplier(s) and are intended to give a general idea of the services offered. Not all details of the services can be included on our website, and all services shown are subject to availability.

If you require further information regarding any accommodation or other services, please contact us directly.

10. Complaints

As your contract for travel arrangements is with the supplier, any queries or concerns should be addressed directly to them. If you experience a problem while on holiday, it must be reported immediately to the supplier or their agent. Failing to follow this procedure may reduce the opportunity for the supplier to investigate and resolve your complaint, which could also reduce or eliminate any compensation you might be entitled to.

If you wish to make a complaint after returning home, please write to us. Our name and contact details can be found in any confirmation documents we send you.

11. Final Travel Arrangements

Please ensure that all your travel, passport, visa, and insurance documents are in order. Where applicable, arrive well in advance for check-in at the port or airport.

For flights, it may be necessary to reconfirm your booking with the airline before departure. Failure to do so may result in being refused boarding, and you are unlikely to receive any refund.

12. Delivery of Documents

All documents (e.g., invoices, tickets, insurance policies) that need to be posted will usually be sent via Royal Mail. Once documents leave our offices, we are not responsible for any loss unless it results from our negligence.

If tickets or other documents need to be reissued, all associated costs must be paid by you.